The Porter is a key member of the Front Office team, responsible for creating a warm and professional welcome for all guests. The Porter handles guest luggage, assists with arrivals and departures, supports guest services, and helps maintain the cleanliness, security, and presentation of the hotel entrance and lobby areas.

Key Duties (Most Important):

• Greet guests warmly at the entrance, assist with doors, and offer luggage handling assistance.
• Escort guests to and from their rooms as required and provide a basic orientation of room features.
• Safely transport luggage between guest rooms, vehicles, and storage areas.
• Tag, store, and retrieve guest luggage securely and accurately, keeping required records.
• Provide directions, local information, and details about hotel facilities, and deliver amenities, messages, and packages to guest rooms.
• Support the Front Desk and Concierge team with guest enquiries and service requests, and arrange taxis.
• Maintain the cleanliness and presentation of the lobby, entrance, driveway, and guest seating areas, and report maintenance, safety, or cleanliness issues promptly.
• Follow hotel security, confidentiality, health and safety, and manual handling procedures.

Reports to: Front Office Manager